Overview

As a Customer Technical Support Agent at ANLI, you will be the first line of contact for our customers. You will help hotel and restaurant managers, staff, and administrators resolve technical issues, understand how to use ANLI’s modules, and ensure they get the best experience from our products.

About ANLI

ANLI is a hospitality-focused technology company building modern tools for hotels, restaurants, and short-stay businesses. Our property management system (PMS) helps businesses manage reservations, inventories, accounting, restaurants, bars, and more.

We’re growing fast and are looking for passionate Customer Technical Support Agents to join our team.

Key Responsibilities:

• Provide first-line support for customer inquiries via phone, chat, email, and ticketing system.
• Diagnose and resolve software-related issues within ANLI PMS and modules.
• Guide customers through system navigation, configurations, and troubleshooting.
• Escalate complex issues to engineering teams with clear documentation.
• Assist with onboarding and training new customers on ANLI products.
• Collect and relay customer feedback to improve product features.
• Maintain accurate records of customer interactions and technical issues.

Requirements

• 1–2 years of experience in technical support, IT helpdesk, or customer service (preferably SaaS or hospitality tech).
• Strong knowledge of hospitality workflows (hotel front desk, reservations, restaurants, bars, etc.) is a plus.
• Basic understanding of software troubleshooting and ticketing systems.
• Excellent communication skills (written and spoken).
• Problem-solving mindset and ability to stay calm under pressure.
• Ability to work independently and as part of a distributed team.
• Languages: English required; German or French is a plus.

What we offer

• Competitive compensation package.
• Opportunity to work in a fast-growing startup shaping hospitality tech in Africa and beyond.
• Training and career growth opportunities.
• Collaborative, innovative work culture.