Tech Sales Agent
Remote / Hybrid / On-site (Specify)
Overview
The Tech Sales Agent will serve as the face of ANLI Solutions within their assigned region, responsible for driving product sales, building strong client relationships, and ensuring smooth pre- and post-sales support. This role combines consultative selling, product expertise, and customer success management to accelerate adoption of our Property Management System (PMS) and related modules.
Key Responsibilities:
Pre-Sales Support
- Conduct prospect research within assigned territory (hotels, lounges, restaurants, short-term rentals, private clubs).
- Schedule and deliver product demos, both virtually and in-person.
- Educate prospects on the benefits of ANLI’s PMS and its modules (Front Office, Inventory, Restaurant, Accounting, Bar, etc.).
- Assist in preparing customized proposals and quotes.
- Collaborate with the Product and Marketing teams to tailor pitches for specific client needs.
Sales Execution
- Meet monthly and quarterly sales targets for new customer acquisition.
- Identify opportunities for upselling and cross-selling additional modules.
- Negotiate contracts, pricing, and terms in line with company guidelines.
- Represent ANLI Solutions at industry events, mixers, roadshows, and conferences.
- Build and maintain a strong pipeline of leads using CRM tools.
Post-Sales Support
- Act as the first point of contact for customers after onboarding.
- Ensure smooth handover to the Customer Success / Technical Support team.
- Gather client feedback and relay product improvement requests to the Product team.
- Provide training and workshops for customer staff when required.
- Proactively check-in with clients to encourage usage and reduce churn.
Performance Metrics (KPIs):
- Sales Targets: X number of hotels/clients signed monthly/quarterly.
- Customer Retention: Maintain 90%+ customer retention within assigned location.
- Customer Satisfaction: Positive post-sales feedback scores.
- Lead Generation: Consistent pipeline with at least X qualified leads per month.
- Revenue Growth: Achievement of revenue targets from new and existing customers.
Expectations
- Represent ANLI Solutions professionally at all times.
- Travel within assigned location to meet prospects and customers.
- Be proactive in reporting sales activities, challenges, and wins to management.
- Collaborate with other departments (Engineering, Marketing, Customer Success).
- Continuously upskill through internal product training and market research.
Tools & Resources Provided
- CRM System for pipeline management.
- Product Training and demo environment access.
- Marketing Materials (brochures, presentations, case studies).
- Email/Communication tools (Zoho Mail, Teams).
- Support team for onboarding and technical queries.
Growth Opportunities
- Career progression into Territory Manager / Regional Sales Lead based on performance.
- Opportunity to manage strategic accounts.
- Incentive-based bonuses tied to performance.